Mt Solar (WA) Pty Ltd

Terms & Conditions of Supply, Installation & Services

Supply, Installation & Services

ABN: 62 643 087 405
Email: callum@mtsolar.com.au
Phone: 0499 711 203

These Terms & Conditions form part of your agreement with Mt Solar (WA) Pty Ltd ("Mt Solar", "we", "our" or "us") for the supply, installation and commissioning of solar photovoltaic (PV) systems, battery energy storage systems, EV chargers and associated electrical works.

By signing and accepting our quotation and associated contract documents, you acknowledge that you have received and accepted these Terms & Conditions.

1. Scope of Works

1.1 The scope of works is outlined in the quotation provided to you.

1.2 Any variations to the agreed scope of works must be documented and signed by both parties before the relevant works proceed.

1.3 Unless otherwise stated, our quotation is based on information supplied by you and/or a visual inspection of the site.

1.4 Where applicable, our quotations include a site-specific system design or installation plan and performance estimate based on available site information, relevant site conditions and reasonable assumptions.

2. Quote Validity

2.1 Quotations remain valid for 14 days from the date of issue unless otherwise stated.

2.2 Pricing may be reviewed after this period due to supplier price changes, product availability, regulatory updates or changes in site conditions. Any proposed adjustment to an accepted quotation must be agreed in writing before proceeding.

2.3 Quotes, initial system designs and performance estimates are provided free of charge, with no obligation to proceed.

3. Site Conditions & Variations

Our quotation assumes:

• Safe and reasonable site access.

• Existing electrical infrastructure is compliant.

• No concealed defects or unforeseen site conditions.

If additional work becomes necessary due to unforeseen circumstances, including but not limited to:

• Non-compliant electrical installations.

• Switchboard upgrades.

• Structural issues.

• Roof defects.

• Asbestos.

• Network requirements.

Additional costs may apply.

We will discuss any additional costs with you and obtain signed approval for any variation before carrying out the additional work.

Where the customer is entitled to terminate the contract under Section 13, the applicable refund provisions will apply.

4. Payment Terms

4.1 A 10% deposit is required upon acceptance of the quotation unless otherwise agreed in writing.

4.2 The remaining balance is payable upon completion of the installation.

4.3 Ownership of all supplied equipment remains with Mt Solar until payment has been received in full, subject to applicable law.

4.4 Overdue accounts may incur reasonable debt recovery costs where permitted by law.

4.5 Deposits are subject to the cancellation and refund provisions outlined in Section 13.

5. Government Rebates & Incentives

5.1 Where applicable, your quotation may include the value of Small-scale Technology Certificates (STCs), rebates or government incentives.

5.2 Government rebates and incentive programs are subject to eligibility requirements and may change.

5.3 You authorise Mt Solar to arrange the creation and assignment of eligible STCs on your behalf, subject to completion of any required assignment forms and authorisations.

5.4 Changes to government programs or eligibility after acceptance of your quotation are outside our control. Any resulting changes to the contract will be discussed and agreed in writing, subject to your applicable cancellation and refund rights.

6. Network Approval & Metering

6.1 Many solar and battery systems require approval from the electricity network provider before installation or connection.

6.2 Mt Solar will prepare and submit the required network connection applications on your behalf, at no additional administration charge, unless otherwise stated in your quotation.

6.3 Approval timeframes are determined by the relevant network provider and are outside Mt Solar's control.

6.4 Meter upgrades, retailer fees or network charges remain the customer's responsibility unless specifically included in your quotation.

6.5 If network approval is refused and the proposed system cannot proceed, the refund provisions in Section 13.2 will apply.

7. Installation Timeframes

7.1 Installation dates and timeframes will be provided in your quotation or otherwise agreed in writing.

7.2 While every effort is made to complete your installation on time, delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions.

• Supplier delays.

• Network approvals.

• Material shortages.

• Restricted site access.

7.3 If Mt Solar fails to meet the agreed installation timeframe for reasons within our control, you may terminate the contract and receive a refund in accordance with your applicable rights under the New Energy Tech Consumer Code and Australian Consumer Law.

8. System Performance

8.1 System designs and performance estimates are prepared using available site information, relevant assumptions and appropriate modelling tools.

8.2 Actual performance may vary due to weather, shading, electricity usage, equipment behaviour, network constraints and tariff changes.

8.3 While we design every system to achieve reliable performance, Mt Solar does not guarantee specific financial savings or energy production beyond any express guarantees provided in your quotation or required by law.

8.4 Any performance, savings or payback estimates provided will be based on reasonable assumptions and supporting information available at the time.

9. Customer Responsibilities

You agree to:

• Maintain internet connectivity where required for system monitoring, firmware updates and warranty support.

• Provide safe and reasonable access for servicing and warranty work.

• Operate the system in accordance with the manufacturer's instructions.

These responsibilities do not exclude your rights under Australian Consumer Law.

10. Warranties & Australian Consumer Law

10.1 Products supplied by Mt Solar are covered by applicable manufacturer warranties, as detailed in your quotation and product documentation.

10.2 Mt Solar provides a 5-year workmanship warranty on installation works, commencing from the date of installation completion.

10.3 These warranties are provided in addition to your rights under Australian Consumer Law, which cannot be excluded.

10.4 Any additional system-level warranty obligations required under the New Energy Tech Consumer Code will apply.

11. Battery & Backup Systems

11.1 Battery systems do not automatically provide whole-home backup power.

11.2 Backup capability depends on:

• System design.

• Inverter capacity.

• Battery state of charge.

• Connected loads.

• System configuration.

11.3 Mt Solar will explain the capabilities and limitations of your chosen system prior to installation.

12. Cooling-Off & Cancellation Rights

12.1 Where your agreement results from unsolicited contact, you may be entitled to a 10-business-day cooling-off period under Australian Consumer Law.

12.2 Where applicable, your cooling-off rights will be clearly stated within your contract.

12.3 Where a site-specific design, installation plan or performance estimate is provided as an initial deliverable under a signed contract rather than with the quotation, any applicable 10-business-day cancellation rights under the New Energy Tech Consumer Code will be explained, including when the cancellation period begins and any applicable refund conditions.

13. Cancellations & Contract Termination

13.1 If you cancel your order before installation, Mt Solar may deduct the following costs from your deposit, where permitted by law and the New Energy Tech Consumer Code:

• Non-refundable supplier charges for equipment specifically ordered for your installation.

• Non-refundable third-party application or approval fees paid in relation to your installation.

Any deductions will be limited to reasonable, actual and documented costs, with no additional fixed cancellation or administration fee. Any remaining deposit will be refunded.

These deductions do not apply where you are entitled to a full refund without deductions under applicable law or the New Energy Tech Consumer Code.

13.2 If network approval is refused and the proposed system cannot proceed, all monies paid will be refunded in full.

13.3 If significant design changes become necessary following a detailed site inspection and you choose not to proceed with the revised proposal, you may terminate the agreement and receive a full refund of monies paid.

13.4 Where unforeseen site conditions require substantial additional work and a reasonable agreement on costs cannot be reached, you may terminate the agreement and receive a full refund of monies paid.

13.5 All cancellation and refund rights under Australian Consumer Law and the New Energy Tech Consumer Code remain unaffected.

14. Complaints & Dispute Resolution

At Mt Solar, customer satisfaction is important to us.

If you have any concerns regarding our products or services, please contact us so we have the opportunity to resolve the matter promptly and fairly.

Email: callum@mtsolar.com.au
Phone: 0499 711 203

We aim to:

• Acknowledge complaints promptly.

• Resolve most complaints within 15 business days.

• Resolve more complex matters within 25 business days where further investigation is required.

If a satisfactory outcome cannot be reached, you may contact:

• Energy Ombudsman WA, where the complaint falls within its jurisdiction.

• Consumer Protection WA.

• New Energy Tech Consumer Code Administrator.

15. Privacy

15.1 Mt Solar collects personal information for the purpose of providing quotations, installations, network and rebate applications, warranty support and related services.

15.2 Personal information may be shared with relevant network providers, electricity retailers, manufacturers, rebate administrators and service providers where reasonably necessary to provide our services, with consent where required, or as otherwise permitted or required by law.

16. Compliance

16.1 Mt Solar complies with applicable legislation, standards and industry requirements, including:

• Australian Consumer Law.

• Relevant Australian Standards.

• Applicable Clean Energy Council and installation requirements.

• New Energy Tech Consumer Code (NETCC).

17. Acceptance

17.1 The customer must sign and accept the written quotation, contract and associated Terms & Conditions before installation commences.

17.2 Any variations to the agreed scope of works, including changes to system design, equipment or pricing, must be documented and signed by both parties before the relevant works proceed.

17.3 Electronic signatures are accepted where they meet applicable legal and New Energy Tech Consumer Code requirements.